Contact us

We'd love to hear from you.

Our team is here to help with any questions about your orders, products, partnerships or our stores.

Send a message +44 7853 910492

Send us a message

We aim to respond within 1 hour during business hours.

Customer Care

help@bonvila.com

Call Us

+44 7853 910492

Opening Hours

Mon – Fri 8am - 6pm
Sun - Sat Closed

WhatsApp Support

Chat with our team in WhatsApp.

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Frequently asked questions

Is there a minimum order value?

Yes. The minimum order value is £30, excluding delivery charges.

Do you offer local delivery in London?

Yes. We provide our own local delivery service to eligible London areas on Tuesdays and Thursdays. Available delivery options will be shown at checkout based on your postcode.

How long does delivery take?

Delivery times depend on your location and selected delivery method. London local deliveries are made on scheduled delivery days, while courier orders are usually delivered within 1–2 working days after dispatch.

What should I do if an item arrives damaged?

Please contact us within 24 hours of delivery and send clear photos of the damaged product, packaging and shipping label. Once reviewed, we may offer a refund or replacement.

Can I return fresh, chilled or frozen products?

For food safety reasons, we cannot accept change-of-mind returns for fresh, chilled, frozen, homemade or other perishable products. Your statutory rights still apply if an item is damaged, unsafe, incorrect or not as described.

How are frozen products delivered?

Some frozen and homemade products are stored frozen and delivered chilled. These products should be refrigerated immediately and consumed according to the instructions shown on the product page or packaging.

Trustpilot Reviews

Real reviews from real shoppers on Trustpilot.

4.6

530+ Verified Review

  • Exemplary Customer Service

    With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning of their business.

    Belma Qureshi Verified

  • Bonvila is the best

    I received my products without any problem. They informed me that one of the products was out of stock while they were preparing my order. And they put a gift in the box. Very considerate.

    Sermin KILIVAN Verified

  • A great company with stellar customer…

    A great company with stellar customer service. Their product is fresh, especially love the lahmacun - so delicious.

    M.B. Verified

  • Excellent Turkish Groceries and Fast Delivery!

    Bonvilla is an amazing Turkish grocery delivery service in London. Their prices are very good, the quality is great, and the delivery is always fast. The delivery driver is also fantastic — friendly, reliable, and always on time. I’m really impressed with their service. Highly recommend!

    Sergio Pinto Verified

  • Excellent homemade items and more!

    Always excited when I receive a parcel from Bonvila. I love their homemade fresh items always well packaged. Thank you for providing a ‘taste of home’.

    Sandi Verified

  • Fresh, fast and absolutely delicious

    I ordered their yaprak sarma and sigara böreği for the first time, and everything was perfect. The delivery was incredibly fast, the food arrived fresh, and the taste was genuinely amazing. You can really tell they use high-quality ingredients. I’ll definitely order again.

    Secil Aksu Akbas Verified

  • Excellent service, tasty homemade products, vast range of products

    The store offers a great variety of grocery products and lovely homemade products. The customer service has been professional and efficient at all times I contacted them. I do appreciate their efficiency and willingness to help and resolve any issues. I can highly recommend Bonvila to everyone.

    Doroteya Boshnakova Verified

  • The delivery of my order from Bonvila…

    The delivery of my order from Bonvila arrived on time and in perfect condition. Everything was beautifully packaged and carefully prepared. Thank you Bonvila!

    Gamze Akkas Verified

  • The food is fresh and tasty and packed…

    The food is fresh and tasty and packed perfectly to keep it in its perfect natural form. The Bonvila family are kind, helpful and supportive in every single way. I very highly recommend Bonvila

    Etty Verified

  • We had a great experience with Bonvila

    We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super thoughtful especially the flag. It was the first time we ordered homemade manti and cooked it immediately, no suprise it is a best-seller, proper homemade manti!

    Be Verified
See all reviews on Trustpilot